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Privacy policy
Privacy Policy
Ventis Consulting Group, Inc.
Effective Date: November 19, 2024
Ventis Consulting Group, Inc. (“Ventis,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, engage with our services, or communicate with us.
By using our services or interacting with us, you agree to the terms of this Privacy Policy. Please review the policy carefully.
1. Information We Collect
Ventis may collect personal information from customers, contractors, and website visitors, which may include the following:
• Personal Identification Information: This may include your name, email address, mailing address, phone number, and other information you provide to us when filling out forms, contacting us, or purchasing our services.
• Business Information: For customers and partners, we may collect business-related information, including company names, billing information, and service history.
• Website Usage Data: We may collect information about how you interact with our website, such as IP addresses, browser types, device information, and browsing activities through cookies or similar technologies.
2. How We Use Your Information
Ventis may use your personal information for the following purposes:
• To Provide Services: To deliver the IT services and products you’ve requested, including hardware provision, managed services, troubleshooting, and vendor management.
• To Communicate with You: To respond to your inquiries, provide customer support, send important updates, and inform you about new products, services, or promotions (if you have opted in).
• To Process Transactions: To process payments for services rendered and to fulfill any billing or transaction-related requests.
• To Improve Our Services: To analyze trends, track usage, and improve our website and services based on feedback and data collected.
• Legal and Regulatory Compliance: To comply with applicable laws and regulations and to protect the rights, safety, and security of our company, employees, and customers.
3. How We Protect Your Information
Ventis employs various security measures to ensure your personal information is protected from unauthorized access, use, or disclosure. This includes:
• Encryption: We use industry-standard encryption methods to protect sensitive data during transmission.
• Access Controls: We limit access to personal data to authorized personnel who need to know such information to perform their duties.
• Regular Monitoring: We continually monitor our systems for any potential security breaches or vulnerabilities.
While we make reasonable efforts to protect your data, no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your information.
4. Sharing Your Information
Ventis will not share your personal information with third parties except in the following circumstances:
• With Your Consent: We may share your information with third parties only if you have explicitly consented to it (e.g., if you request to be introduced to a third-party vendor or service provider).
• Service Providers: We may share information with trusted third-party vendors or contractors to assist with services such as payment processing, IT support, or system maintenance. These providers are required to maintain the confidentiality of your information.
• Legal Requirements: We may disclose personal information if required by law, regulation, or legal process (e.g., to comply with a subpoena, court order, or government investigation).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction, but you will be notified of any change in ownership or the use of your personal information.
5. Cookies and Tracking Technologies
Ventis may use cookies and similar technologies to collect information about your website usage. Cookies are small files stored on your device that help us enhance your experience by remembering your preferences, improving website performance, and analyzing trends.
You can manage or disable cookies through your browser settings, but doing so may affect your ability to use certain features of our website.
6. Third-Party Links
Our website may contain links to third-party websites, such as vendors or business partners. We are not responsible for the content, privacy practices, or security of these third-party sites. We encourage you to review their privacy policies before providing any personal information.
7. Your Rights and Choices
As a customer or visitor, you have certain rights regarding your personal information:
• Access and Correction: You may request access to or correction of the personal information we hold about you. To make a request, please contact us using the information below.
• Data Retention: We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
• Opting Out of Marketing Communications: If you no longer wish to receive marketing emails from us, you may opt out by following the unsubscribe link in the email or by contacting us directly.
8. Children’s Privacy
Ventis does not knowingly collect or solicit personal information from individuals under the age of 18. If we learn that we have collected personal information from a child under the age of 18, we will take steps to delete that information as quickly as possible.
9. Changes to This Privacy Policy
Ventis may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will post any changes on this page and update the “Effective Date” at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Ventis Consulting Group, Inc.
1711 Ohio Ave
Industry, PA 15052
Phone: 412-528-1711
Email: gmuiter@ventis.net
This Privacy Policy was last updated on November 19, 2024.einafter referred to as “Customer”) for IT hardware, managed services, and third-party vendor recommendations. The purpose of this SLA is to define the level of service that will be provided to the Customer, along with the responsibilities of both parties.
1. Scope of Services
Ventis provides the following services:
• IT Hardware Provision: Ventis offers a range of IT hardware, including computers, routers, switches, access points (APs), and more. This includes installation, configuration, and ongoing management.
• Managed Services: Ventis manages and maintains the installed hardware and ensures that it is functioning properly.
• Third-Party Vendor Recommendations: Ventis assists in recommending third-party service providers for specific customer needs. The Customer will contract with the third-party providers directly for any services.
• Vendor Management: Ventis helps manage vendor relationships, ensuring timely responses and monitoring service-level agreements (SLAs) for vendors, ensuring vendors adhere to agreed-upon timelines and pricing.
2. Customer Responsibilities
The Customer is responsible for the following:
• Maintenance of Equipment: The Customer must keep the equipment provided by Ventis in a dry and cooled environment to ensure proper functioning.
• Internet Connectivity: The Customer must maintain a working internet connection. Ventis can only troubleshoot remotely if there is internet access; if the internet is down, the Customer must work directly with their internet service provider (ISP) to restore service.
• Timely Communication: The Customer is responsible for reaching out to Ventis for queries, issues, or questions regarding hardware or managed services. Ventis will attempt to troubleshoot remotely before dispatching any technicians.
• Third-Party Providers: If the Customer contracts with third-party providers for services, they are responsible for directly working with those vendors. Ventis is not responsible for any issues related to third-party services.
• Access to Premises: The Customer must provide Ventis or its contractors with necessary access to the premises as needed for service-related activities.
3. Service Levels and Response Times
Ventis will aim to provide the following service levels:
• Remote Troubleshooting: Ventis will attempt to resolve any issues remotely where possible. If the issue cannot be resolved remotely, a dispatch will be scheduled.
• Dispatch Times: If remote troubleshooting is unsuccessful, Ventis will dispatch a technician to the Customer’s location. Dispatch times will vary depending on availability and severity of the issue.
• Hardware Warranty & Labor Charges: If hardware is not under warranty, labor charges will apply for any work conducted on the equipment or services. Ventis does not offer warranties on hardware but will assist in warranty claims with the manufacturer.
• Configuration and Changes: Initial configuration and the first change are free of charge. Subsequent changes will incur a fee of $49 per instance per piece of equipment.
4. Pricing and Billing
• Hourly Rate: Labor charges for any work performed will be billed at a rate of $95 per hour. Travel time is not charged separately.
• Replacement Equipment: If any equipment needs to be replaced and is out of warranty, the Customer will be responsible for the cost of the replacement equipment at the prevailing market rates, plus labor for installation or configuration.
• Payment Terms: Payment for services will be due upon receipt of the invoice unless otherwise specified. Equipment costs will be handled on a case-by-case basis. If upfront payment is required for equipment, the Customer will pay 50% of the cost upfront, with the balance due upon project completion.
5. Term and Termination
• Term: This agreement is effective as of the date signed and continues until terminated by either party.
• Termination for Cause: Either Ventis or the Customer may terminate the agreement for cause if the other party fails to meet its obligations under this SLA. Causes for termination include failure to perform services in a timely manner, or a breach of the agreement.
• Termination for Convenience: Either party may terminate the agreement for any reason by providing 30 days’ notice in writing.
• Residual Commissions: If the Customer has signed on for services that are generating residual commissions, these commissions will continue to be paid on a monthly basis for the duration of the service, as long as the Customer continues to use the service.
6. Indemnification
The Customer agrees to hold harmless and indemnify Ventis Consulting Group, Inc. and its contractors from any claims, losses, or damages resulting from third-party services that Ventis recommends. If the Customer enters into a contract with a third-party provider based on Ventis’ recommendations, any issues, dissatisfaction, or disputes with the third-party provider will be addressed directly between the Customer and the provider. Ventis will not be responsible for any failures or disputes related to services provided by third-party vendors.
7. Satisfaction Guarantee
Ventis offers a satisfaction guarantee for services provided under this agreement, excluding any services provided by third-party vendors. If the Customer is not satisfied with the performance of the services provided by Ventis, they should notify Ventis within 30 days of the service completion, and Ventis will work to resolve the issue to the Customer’s satisfaction. This guarantee does not apply to third-party services, for which the Customer will need to work directly with the third-party provider.
8. Miscellaneous
• Professionalism: Both Ventis and the Customer agree to conduct business in a professional manner, treating each other and the third-party providers with respect.
• Confidentiality: Ventis agrees to maintain the confidentiality of the Customer’s sensitive data and will only share it when required for the performance of the services or as required by law.
• No Warranty on Hardware: Ventis does not offer a warranty on hardware products supplied to the Customer, but will assist in managing the warranty claims with the hardware manufacturer.
Acknowledgment and Agreement
Our Privacy Policy does not require a signature from customers to be legally effective. It applies automatically to anyone whose data you collect or process. The policy serves to inform customers about how their personal information will be handled, and by using your services or website, customers are essentially agreeing to the terms laid out in the policy.
Ventis Consulting Group
Copyright © 2024 Ventis Consulting Group - All Rights Reserved.
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